Returns & Exchanges
At CoffeeAM, we strive to ensure every roast meets your expectations; however, due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on all coffee and tea items.
Contact Customer Support
Reach out to our support team within 30 days of your delivery date to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused portion of your product or any non-perishable equipment in its original packaging, clearly marking the RMA number on the outside.
Ship the Item
Send your return back to our roasting facility using a trackable shipping method to ensure the safe arrival of your package.
Processing and Refund
Once received, our team will inspect the items and issue a refund or store credit to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing